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AtricleZine - Conflict Stories: From Confrontation to Collaboration
Here's a curious question: Do all your daily efforts push your business towards your objectives?For most businesses, the answer is no - executives and employees spend a fair amount of time doing things which don't really make the business more successful. When you stop to consider it, there are only generally a limited number of areas - like sales or product development - which make your business succeed. With insight and analysis you can select these things, the critical success factors.Guaranteed: your b
As the price of modern technology continues to fall, aspiring designers are finding it increasingly possible to produce small quantities or even individually designed printed T-shirts.A T-shirt design business can be a part-time venture for an additional source of income. It can also be a full-time career where you’re in charge of your own work, and prosperous work at that.But how do you ensure that your T-shirt design venture is a success? That is what we will be discussing over the course of this article
Perry Noid: “Why aren’t those estimates ready for the budget report yet? I told you yesterday that I needed them by 2:00. Thanks to you, I’ll be here half the night getting this ready.”Vic Tom: “This place doesn’t revolve around you, you know. I had customers to tend to. Without them, you wouldn’t have a budget to worry about.”
Perry: “That may be, but you could have at least had the decency to let me know you were going to be late.”
Vic: “If you were ever available, I would have told you what was happening.”
Hardly constructive, these exchanges resemble debates or ping-pong games and serve only to inflame emotions and entrench the participants. How do normally intelligent and articulate people fall into such unproductive patterns? And what can be done about it? The answers to both questions lie in the roles we instinctively and sometimes unconsciously adopt when confronted by conflict.
In conflict, everyone has a story or at least their side of the story. To better understand these stories, try prefacing them with the words “Once upon a time.” People’s conflict stories feature the same three types of characters as do the fairy tales of our youth: the innocent, helpless victim; the evil, controlling villain, and the brave, righteous hero. We encounter these same character types on the front page of our newspapers, in our favourite television shows and on movie screens everywhere.
When we perceive ourselves as attacked or threatened by another, we usually see ourselves as the victim—innocent and powerless. We may quickly shift to playing the hero and stand up to our attacker. And if we don’t manage our angry impulses, we may even slip into the role of the villain and personally attack the other person. Each role limits our understanding of situation; together they form a “drama triangle” that traps us in confrontation. Th
Travel brochures are more or less like other brochures but they contain visuals of higher quality, considering that they need to give the right feel and impact of the places they advertise and campaign for.Travel brochure doubles as a vacation guide and is full of maps, pictures of tourist spots, and information pertaining to the landmarks and must-visit places. Information must also be provided about the flora, fauna, climate, culture, history and geography of the places mentioned in the brochure. An ideal trave
Perry: “That may be, but you could have at least had the decency to let me know you were going to be late.”
Vic: “If you were ever available, I would have told you what was happening.”
Hardly constructive, these exchanges resemble debates or ping-pong games and serve only to inflame emotions and entrench the participants. How do normally intelligent and articulate people fall into such unproductive patterns? And what can be done about it? The answers to both questions lie in the roles we instinctively and sometimes unconsciously adopt when confronted by conflict.
In conflict, everyone has a story or at least their side of the story. To better understand these stories, try prefacing them with the words “Once upon a time.” People’s conflict stories feature the same three types of characters as do the fairy tales of our youth: the innocent, helpless victim; the evil, controlling villain, and the brave, righteous hero. We encounter these same character types on the front page of our newspapers, in our favourite television shows and on movie screens everywhere.
When we perceive ourselves as attacked or threatened by another, we usually see ourselves as the victim—innocent and powerless. We may quickly shift to playing the hero and stand up to our attacker. And if we don’t manage our angry impulses, we may even slip into the role of the villain and personally attack the other person. Each role limits our understanding of situation; together they form a “drama triangle” that traps us in confrontation. T
Do you want greater success? Expect more and execute better. Effectiveness is defined as the power or capacity to produce a desired result by American Heritage. Success is defined as the achievement of something desired, planned, or attempted; achieving the results expected. There is a definite connection between effectiveness and success. Effectiveness and success are about power.It is important to find a way to increase your personal power by becoming a bit more efficient and effective. Wouldn’t achieving
In conflict, everyone has a story or at least their side of the story. To better understand these stories, try prefacing them with the words “Once upon a time.” People’s conflict stories feature the same three types of characters as do the fairy tales of our youth: the innocent, helpless victim; the evil, controlling villain, and the brave, righteous hero. We encounter these same character types on the front page of our newspapers, in our favourite television shows and on movie screens everywhere.
When we perceive ourselves as attacked or threatened by another, we usually see ourselves as the victim—innocent and powerless. We may quickly shift to playing the hero and stand up to our attacker. And if we don’t manage our angry impulses, we may even slip into the role of the villain and personally attack the other person. Each role limits our understanding of situation; together they form a “drama triangle” that traps us in confrontation. T
Next to the Internet, small business opportunity magazines are probably the best source of pertinent industry information for entrepreneurs, both new and seasoned. These magazines contain the A to Z of the small business arena, from new opportunities and success stories, to pertinent news affecting the market, and so on. How do you get your hands on them? Here's a quick guide.Try out before you subscribe. Do not immediately subscribe to a particular small business magazine just because you think you can save mone
When we perceive ourselves as attacked or threatened by another, we usually see ourselves as the victim—innocent and powerless. We may quickly shift to playing the hero and stand up to our attacker. And if we don’t manage our angry impulses, we may even slip into the role of the villain and personally attack the other person. Each role limits our understanding of situation; together they form a “drama triangle” that traps us in confrontation. T
Colour plays a vital role in packaging as is easily observed in a supermarket. The colour of a package transforms it into an effective silent persuader: it captures attention, exhibits the product and differentiates it. The marketer must determine his targets reaction to different colours. The dominant colour or colours chosen for the package must therefore not only be eye-catching, but must also convey an appropriate message. Communicating a message through the use of colour is an interesting but complicated process.tened by another, we usually see ourselves as the victim—innocent and powerless. We may quickly shift to playing the hero and stand up to our attacker. And if we don’t manage our angry impulses, we may even slip into the role of the villain and personally attack the other person. Each role limits our understanding of situation; together they form a “drama triangle” that traps us in confrontation. This explains why people in conflict refer to feeling “stuck”.
In the example above, Perry felt let down (the victim) when he didn’t receive the budget figures he needed and blamed Vic (the villain). Conversely, Vic felt unfairly blamed (the victim) when Perry (the villain) criticized him for responding to customer demands. Each saw himself as justified in attempting to right the wrong (the hero) by defending themselves and attacking the other (the villain) in their place. Soon the questions of the budget figures and communication were forgotten in the wake of the ensuing verbal jousting that caused each person to become angrier and more entrenched. This “drama triangle” traps us in confrontation and damages relationships.
Once we become aware of this pattern and our role in it, we can choose more constructive approaches. When we shift our judgement to curiosity, we open ourselves to understand the other person instead of attributing evil motives to them. Curiosity leads us to ask questions, listen, and understand why the other person might feel like a victim in the situation. When the other person feels heard instead of attacked, they become more willing to hear our side of the story – we win ourselves a hearing. We can take advantage of that hearing by asserting our perspective in a way that doesn’t label the other person as the villain.
Consider the example above. Instead of discounting Perry’s concerns, Vic could have responded “Perry, I get that you’re up against it with the budget. And you’re right – I didn’t get you those estimates yesterday. Something came
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