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AtricleZine - The Service Level Agreement - The Glass is Never (Completely) Full
Deck fasteners are screws especially manufactured to fasten the many soft, thin planks of a wood en deck in place. Wooden decks must be able to withstand many different kinds of weather and corrosion, and so deck fasteners must be able to stand up
A special feature of a service is that –- again in difference with a product –- it is maximized; whatever effort you put ‘behind’ the service, there is one LEVEL that cannot be succeeded (
Really, throw it out the window.The workplace today is nothing like it was ten years ago and there is no going back. The world of our parents, a world where employers concerned themselves with the long term; or even the overall moral of th
Try to remember a situation in which you thought you had a deal with someone, but in the end, there wasn’t such a deal, only an intention. For example:
- You had stored 900 Mb at one of your free internet mail providers. You stored important documents and the next time you logged in it appears that they were no longer there. There was however 1Gb of free space on your account.
- You are offering an internet service to your clients, they login to your tool environment, they pass the credit card payments and all of a sudden your server is down. You received the payment, but they didn't find their service...
A service is –- in difference with a product -– a facility that is provided by someone, or a company which support the other (Company) in achieving its process. This (primary) process could be selling or to producing a product.
A special feature of a service is that –- again in difference with a product –- it is maximized; whatever effort you put ‘behind’ the service, there is one LEVEL that cannot be succeeded (a
When it comes to personality profiling, the human development industry has countless tests and assessments from which to choose. These instruments may differ greatly on the surface - in the number and names of the archetypes each model advocates
- You had stored 900 Mb at one of your free internet mail providers. You stored important documents and the next time you logged in it appears that they were no longer there. There was however 1Gb of free space on your account.
- You are offering an internet service to your clients, they login to your tool environment, they pass the credit card payments and all of a sudden your server is down. You received the payment, but they didn't find their service...
A service is –- in difference with a product -– a facility that is provided by someone, or a company which support the other (Company) in achieving its process. This (primary) process could be selling or to producing a product.
A special feature of a service is that –- again in difference with a product –- it is maximized; whatever effort you put ‘behind’ the service, there is one LEVEL that cannot be succeeded (
Why are there so many different restaurant type franchises available? It is interesting that franchises and restaurants seem to go together. Restaurants are a good business because there are 300 million people in the United States and they get h
A service is –- in difference with a product -– a facility that is provided by someone, or a company which support the other (Company) in achieving its process. This (primary) process could be selling or to producing a product.
A special feature of a service is that –- again in difference with a product –- it is maximized; whatever effort you put ‘behind’ the service, there is one LEVEL that cannot be succeeded (
If you've been on the internet for any length of time, you've probably seen thousands of ebooks, courses, and other types of tutorials on just about any topic that you can imagine.The problem with a lot of these courses and ebooks businesse
A service is –- in difference with a product -– a facility that is provided by someone, or a company which support the other (Company) in achieving its process. This (primary) process could be selling or to producing a product.
A special feature of a service is that –- again in difference with a product –- it is maximized; whatever effort you put ‘behind’ the service, there is one LEVEL that cannot be succeeded (
There is no particular set of rules that one should follow in motivating employees. We each have our own driving force when it comes to doing an excellent job at work. A working mother could be motivated by her children, who serve as her inspirati
A special feature of a service is that –- again in difference with a product –- it is maximized; whatever effort you put ‘behind’ the service, there is one LEVEL that cannot be succeeded (and that is the level of a 100 percent). This is sometimes regarded as a frustrating feature and therefore called a dis-satisfier. If you provide the right level, you have just done what you should have done. Are you underperforming this level, than you could be in a mayor problems.
Unless you have thought about setting up a Service Level Agreement (SLA). This SLA describes the level of the glass under different circumstances and the consequences when the level is below the accepted criteria.
This provides both parties a clear definition when the glass is half full or half empty. The next step is to manage this agreement by means of service level management. And that is just another step to take.
© 2006 Hans Bool
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