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AtricleZine - Leadership Development For Managers
How profitable are your biggest customers? How much of your capital and operating expenditure is tied up servicing different customers or customer segments? Work it out and you may be surprised to find that your "best customers" are in fact your worst customers.Activity Based Costing is normally accountants and finance departme
There is an old saying that goes something like this--- what goes around comes around. This saying is plausible, but not entirely correct. What goes around does come around, but in a different shape and form. To more fully appreciate this new “feudal society” we will be entering, we must first examine where we have been and the consequences
1. LEARNING ON THE JOB: To develop leadership on the job requires that employees take jobs or project assignments that include leadership responsibilities. Early in
Marketing experts the world over have all preached at some time that the business card is a small businesses most important marketing tool. The majority of business cards handed out fail to impress and make a lasting mark on our customers. The confidence that a well-designed stylish business card can give you in any market cannot be over stat
1. LEARNING ON THE JOB: To develop leadership on the job requires that employees take jobs or project assignments that include leadership responsibilities. Early in
There is only one question that you need ask yourself to find out whether your employee communication strategies are going to engage employees, rather than simply inform. That question is: Can you establish whether the tools and methods you are using to communicate with employees are engagement strategies or information tools?When I talk
1. LEARNING ON THE JOB: To develop leadership on the job requires that employees take jobs or project assignments that include leadership responsibilities. Early in
“I really LOVE my customers,” I heard one agent gush.“My customers ADORE me!” another one boasted.“I always try to do something EXTRA,” confides a third.Ask most customer service managers what they would think about these three reps and they’d probably beam with pride and be elated.Each rep sounds as if she is reachi
1. LEARNING ON THE JOB: To develop leadership on the job requires that employees take jobs or project assignments that include leadership responsibilities. Early in
What a conversation! A British gentleman working in global logistics, his American entertainer wife who recently became a mother, an Australian event coordinator and me. Four different cultures – and different points of view.We talked about the service we received at retail stores, banks, restaurants, hotels and airlines around the world
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