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AtricleZine - Where Have All The Honest Managers Gone?
Creative Job Choices - 5 Jobs to Consider When Job Hunting
Creative people are often forced into a rut when it comes to their careers. They tend to take jobs that are stifling and routine, instead of jobs they can blossom in. They think only in terms of finding a job that can support them instead of finding a job that does more than put food on the table and clothes on the back.It doesn't have to be like that. Creative people can find careers that will pay them to be, well, creative. They just need to think of it in a creative manner.Florist - Do you love putting different flowers together to make a beautiful arrangements? Why not work in a flower shop? Creating floral arrangement takes a creative eye and mind. It can be a rewarding job for someone who loves to be around pretty things all day. But remember, a florist can work long hours, usually above and beyond the normal 8 hour days. They work holidays and weekends to kee
f our best customers most unfavourably. I very tentatively, put my hand up "Mm, mm, mm, me, Sir", I managed to stammer. "Into my office, now!" he replied.Creative people are often forced into a rut when it comes to their careers. They tend to take jobs that are stifling and routine, instead of jobs they can blossom in. They think only in terms of finding a job that can support them instead of finding a job that does more than put food on the table and clothes on the back.It doesn't have to be like that. Creative people can find careers that will pay them to be, well, creative. They just need to think of it in a creative manner.Florist - Do you love putting different flowers together to make a beautiful arrangements? Why not work in a flower shop? Creating floral arrangement takes a creative eye and mind. It can be a rewarding job for someone who loves to be around pretty things all day. But remember, a florist can work long hours, usually above and beyond the normal 8 hour days. They work holidays and weekends to kee
By the time we had both sat down in his office, he had recovered his
Customer Service - It Really is Quite Simple
If I were to tell you that I am a caregiver by nature, you might think that I am in the medical profession. Someone that takes care of people that are sick perhaps. The truth of the matter is I have spent my entire professional career in the hospitality/casino industry.To deliver excellent customer service means an employee needs to understand the very fragile nature and definition of who is a customer. Webster’s defines a customer as one that purchases a commodity or service. An individual usually having some specified distinctive trait, a real tough customer. Service is defined as contribution to the welfare of others. In a technical world, these definitions would suffice.However, in the world of true customer service, we have to understand the fragility of the customer. When I teach employees Customer Service, I always start out by asking which of them a
I well remember as a young bank clerk many years ago, sitting at my desk one morning. Around me were the sounds of hustle and bustle of a busy office – people were sipping their coffee (in those days it was instant!) opening the mail (ah, for the days before email!) and telling of the events of last evening or their trip to work that morning. As a morning person, it was my best time of the day when I was at my most positive, creative and effective best, so I had my head down and bum up. Time later for relaxing. Suddenly, the air was split with an earth shattering yell. My usually very quiet, reserved manager, had come out of his office, red in the face and yelling "Who did this?" Everyone stopped dead. When he recovered enough to tell us what the "this" was, I discovered to my horror that it was obviously something that I had done that had upset him. Apparently, I had made a blunder that would impact one of our best customers most unfavourably. I very tentatively, put my hand up "Mm, mm, mm, me, Sir", I managed to stammer. "Into my office, now!" he replied.If I were to tell you that I am a caregiver by nature, you might think that I am in the medical profession. Someone that takes care of people that are sick perhaps. The truth of the matter is I have spent my entire professional career in the hospitality/casino industry.To deliver excellent customer service means an employee needs to understand the very fragile nature and definition of who is a customer. Webster’s defines a customer as one that purchases a commodity or service. An individual usually having some specified distinctive trait, a real tough customer. Service is defined as contribution to the welfare of others. In a technical world, these definitions would suffice.However, in the world of true customer service, we have to understand the fragility of the customer. When I teach employees Customer Service, I always start out by asking which of them a
By the time we had both sat down in his office, he had recovered his
Guide to Label Printers
Any modern business requires the printing of labels, be it a retailer printing labels on products for sale, a logistics company printing labels to track shipments, or a manufacturer printing labels on goods produced. Small businesses and homes also find label printers handy if there is a lot of mailing to be done. There are also federal legislations that require the printing of labels in a specified manner. It is because of these and many other reasons that labels have become an invariable part of everyday business.Good label printers are thus required to print labels. With the increasing need of label printing, label printers have evolved from the simple label printers of yesteryear to the highly specialized label printers like bar code label printers and even extremely specialized label printers like laser label printers that are used to engrave labels on hard goods and substa
ail (ah, for the days before email!) and telling of the events of last evening or their trip to work that morning. As a morning person, it was my best time of the day when I was at my most positive, creative and effective best, so I had my head down and bum up. Time later for relaxing. Suddenly, the air was split with an earth shattering yell. My usually very quiet, reserved manager, had come out of his office, red in the face and yelling "Who did this?" Everyone stopped dead. When he recovered enough to tell us what the "this" was, I discovered to my horror that it was obviously something that I had done that had upset him. Apparently, I had made a blunder that would impact one of our best customers most unfavourably. I very tentatively, put my hand up "Mm, mm, mm, me, Sir", I managed to stammer. "Into my office, now!" he replied.Any modern business requires the printing of labels, be it a retailer printing labels on products for sale, a logistics company printing labels to track shipments, or a manufacturer printing labels on goods produced. Small businesses and homes also find label printers handy if there is a lot of mailing to be done. There are also federal legislations that require the printing of labels in a specified manner. It is because of these and many other reasons that labels have become an invariable part of everyday business.Good label printers are thus required to print labels. With the increasing need of label printing, label printers have evolved from the simple label printers of yesteryear to the highly specialized label printers like bar code label printers and even extremely specialized label printers like laser label printers that are used to engrave labels on hard goods and substa
By the time we had both sat down in his office, he had recovered his
Corporate Suicide - Getting Bigger Instead Of Better
Work on becoming better and guess what, you naturally grow bigger. But pushing for size by itself makes you fatter, not bigger, less specialized and easier to succumb to the vagaries of internal and external forces. Often you lose what made you viable in the first place. A chicken that has wings does not mean it can fly. Similarly the big companies are not necessarily the better ones. Many Asian conglomerates learned this to their despair in 1997 financial crisis - there is no safety net in being big. As a matter of fact, the bigger they were, the harder they fell. The list includes many of the Asian “giants” and conglomerates such as the Korean banks, the Hanbo Steel, Sammi Steel, Jinro Ltd and Kia group, the Indonesian state-owned banks Bank Dagang Negara, Bank Bumi Daya, Bank Negara, Bank Rakyat and Bank Exim and other banks as well as major corporations in Thaila
I had my head down and bum up. Time later for relaxing. Suddenly, the air was split with an earth shattering yell. My usually very quiet, reserved manager, had come out of his office, red in the face and yelling "Who did this?" Everyone stopped dead. When he recovered enough to tell us what the "this" was, I discovered to my horror that it was obviously something that I had done that had upset him. Apparently, I had made a blunder that would impact one of our best customers most unfavourably. I very tentatively, put my hand up "Mm, mm, mm, me, Sir", I managed to stammer. "Into my office, now!" he replied.Work on becoming better and guess what, you naturally grow bigger. But pushing for size by itself makes you fatter, not bigger, less specialized and easier to succumb to the vagaries of internal and external forces. Often you lose what made you viable in the first place. A chicken that has wings does not mean it can fly. Similarly the big companies are not necessarily the better ones. Many Asian conglomerates learned this to their despair in 1997 financial crisis - there is no safety net in being big. As a matter of fact, the bigger they were, the harder they fell. The list includes many of the Asian “giants” and conglomerates such as the Korean banks, the Hanbo Steel, Sammi Steel, Jinro Ltd and Kia group, the Indonesian state-owned banks Bank Dagang Negara, Bank Bumi Daya, Bank Negara, Bank Rakyat and Bank Exim and other banks as well as major corporations in Thaila
By the time we had both sat down in his office, he had recovered his
Why Take Time To Choose Leather Office Chairs?
You really want a leather office chair. You really would like to impress all of the other employees that you left behind when you moved up through that promotion. In fact, you really want to look like you are important. More importantly, you want that leather option because of just how soft it is. You know that when you sit in that chair that you are important and you know that it is of high quality and one of the most comfortable (and impressive) styles of chair on the market. But, you don’t want to go broke either. The good news is that you can have a choice of leather office chairs that you want, more than likely, at a low price.Why Go Leather?There are many reasons why you should look for leather products in furniture. The office chair is just one of them. You will be able to reap the rewards of the leather material in several ways. For one, it is beautiful an
Everyone stopped dead. When he recovered enough to tell us what the "this" was, I discovered to my horror that it was obviously something that I had done that had upset him. Apparently, I had made a blunder that would impact one of our best customers most unfavourably. I very tentatively, put my hand up "Mm, mm, mm, me, Sir", I managed to stammer. "Into my office, now!" he replied.You really want a leather office chair. You really would like to impress all of the other employees that you left behind when you moved up through that promotion. In fact, you really want to look like you are important. More importantly, you want that leather option because of just how soft it is. You know that when you sit in that chair that you are important and you know that it is of high quality and one of the most comfortable (and impressive) styles of chair on the market. But, you don’t want to go broke either. The good news is that you can have a choice of leather office chairs that you want, more than likely, at a low price.Why Go Leather?There are many reasons why you should look for leather products in furniture. The office chair is just one of them. You will be able to reap the rewards of the leather material in several ways. For one, it is beautiful an
By the time we had both sat down in his office, he had recovered his
Intuition in Business
We really need to trust our intuition more.I was talking to someone a few weeks ago, and explained that I thought our decision-making process should be based on three inner criteria: intellect, intuition and emotion.Here's a scenario:I'm in a grocery store and I see a chocolate bar. My intellectual process goes something like this, "I'm on Weight Watchers. It's my intention to lose weight. If I eat the chocolate bar, I won't be true to myself and my intentions, and I won't lose weight." It's all about reason and good judgment.My emotional talk goes something like this, "Waaa! I want a chocolate bar! I want a chocolate bar! No one can tell me what to do! (Not even me.)" It's all about how my emotions impact my decision and what will help fulfill my emotional needs.So now I have one vote "for" and one vote "against". I stop and ask my inner self, my
f our best customers most unfavourably. I very tentatively, put my hand up "Mm, mm, mm, me, Sir", I managed to stammer. "Into my office, now!" he replied.We really need to trust our intuition more.I was talking to someone a few weeks ago, and explained that I thought our decision-making process should be based on three inner criteria: intellect, intuition and emotion.Here's a scenario:I'm in a grocery store and I see a chocolate bar. My intellectual process goes something like this, "I'm on Weight Watchers. It's my intention to lose weight. If I eat the chocolate bar, I won't be true to myself and my intentions, and I won't lose weight." It's all about reason and good judgment.My emotional talk goes something like this, "Waaa! I want a chocolate bar! I want a chocolate bar! No one can tell me what to do! (Not even me.)" It's all about how my emotions impact my decision and what will help fulfill my emotional needs.So now I have one vote "for" and one vote "against". I stop and ask my inner self, my
By the time we had both sat down in his office, he had recovered his composure somewhat. To my great surprise, he started the conversation with "Bob, I really appreciate your honesty in admitting to this mistake. I am very disappointed that it has happened, but with some luck, we can probably correct it. Thank you for owning up to your mistake so readily".
That experience for me was bitter sweet and obviously long lasting. It certainly had a major impact on my later mode of operating when I became a manager. On the one hand, I was mortified to have made such a stupid mistake yet on the other hand, I had really felt good and upbeat about the way it had been handled. I thought of that experience as I read an article in the Herald Tribune this week (Jan 3, 2007) titled "2 of 5 bosses don't keep their word". The article reported on a soon to be released study in The Leadership Quarterly that found that by and large, many bosses today are dishonest with and about their work
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