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  • AtricleZine - Complaints? Cut 'm Off At The Pass Pardner

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    just wasn’t going to go away.

    I strongly suggested that, rather than wait until the customer got so angry that they

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    As a “glued to the TV” youngster, I watched countless cowboy shows and used to run around the neighborhood spouting cowboy clich?s like, “We’ll cut ‘m off at the pass.”

    That hokey phrase came to me from somewhere back in my memory the other day when talking to a client who was in trouble with a customer over a delayed delivery. The customer was going to be furious and my client was hoping the problem would just blow over without a confrontation. But somehow we knew that it just wasn’t going to go away.

    I strongly suggested that, rather than wait until the customer got so angry that they

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    y clich?s like, “We’ll cut ‘m off at the pass.”

    That hokey phrase came to me from somewhere back in my memory the other day when talking to a client who was in trouble with a customer over a delayed delivery. The customer was going to be furious and my client was hoping the problem would just blow over without a confrontation. But somehow we knew that it just wasn’t going to go away.

    I strongly suggested that, rather than wait until the customer got so angry that they

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    her day when talking to a client who was in trouble with a customer over a delayed delivery. The customer was going to be furious and my client was hoping the problem would just blow over without a confrontation. But somehow we knew that it just wasn’t going to go away.

    I strongly suggested that, rather than wait until the customer got so angry that they

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    e furious and my client was hoping the problem would just blow over without a confrontation. But somehow we knew that it just wasn’t going to go away.

    I strongly suggested that, rather than wait until the customer got so angry that they

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    just wasn’t going to go away.

    I strongly suggested that, rather than wait until the customer got so angry that they called and verbally exploded, we should “cut ‘m off at the pass” by proactively calling the customer politely and apologize, explaining the situation and what you will be doing to correct it, then giving the new expected delivery date (and then duck!). This shows that you are aware of the situation and doing whatever you can to minimize the effect of it. You are giving assurances that you will be working to expedite it to the best of your ability and, assuming that the customer i

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