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AtricleZine - 10 Great Customer Service Habits To Develop
While identity theft is nothing new, the Web has opened up whole new world of opportunity for identity thieves.According to the FBI, identity theft is the top online fraud. The U.S. Federal Trade Commission says that identity theft is it's number one source of consumer complaints - 42 percent of all complaints, in 2001.The thief will use your personal information to open credit card accounts, cell phone accounts, open ba
9. Give the customer your name and number
Give the customer your name and business number. Hand them a business card and if you do not have your own write your name and number on a piece of paper or someone else's card. This makes them feel as if they have a contact person just incase they have any questions.
Most small business owners have considered financing at some point in the life of their business. You may have considered expansion, buying new equipment, more inventories, purchasing real estate, or just looking for a new capital infusion. But the confusion surrounding SBA loans may perplex or frustrate even the most astute entrepreneur. Conflicting information from your trusted advisors or the internet may not help to bring you clos
Always be on time to work. Also, when you promise you are going to call at a certain time, make sure you call!
2. Follow up on your promises
Do not, and I repeat do not make any promises that you cannot keep. If you make a promise you need to stick with it. Follow up on it and keep the customer informed each step of the way.
3. Under Promise/Over Deliver
Here is an example. When I order clothing from a certain company they always give me an estimated arrival time as 10 business days to get to me. I usually receive it in 5 days and I'm thrilled because I received it earlier. If they tell me 10 days and it takes 10 days I'm still happy but definitely happier if it's waiting at my door in 5 days. What if it takes 15? I am not a happy customer. Maybe I needed it for an occasion and now I have nothing to wear. Under promise/over deliver!
4. Go the extra mile
If you have to do a little extra...DO IT!!! If a customer needs for you to check on something for them, and it's normally not your job, do it anyway (if you can). The customer will remember you, the business and will in turn tell others and they will certainly be a return customer.
5. Offer your Customer Options
If you have to say no, give them an option. If you just say NO, this is not satisfying to the customer, however if you give them an option, they are happy. For example... "We no longer carry that name brand of multi-vitamin with minerals but we do carry a new name that has all the same benefits and maybe even more". "Would you like to see it"?
6. Express Empathy
Always express empathy. There is a difference between empathy and sympathy. Sympathy is siding with the customer against the company or your co-worker. Empathy is feeling for the customer, listening, and understanding.
7. Treat your Customers as the most important part of your job
Your customers are the most important part of your job; they are your job. Without them you wouldn't be working. Treat them with respect and courtesy.
8. Treat your Co-Workers as customers
If you follow all the same steps with your co-workers, and treat them the same way as you do your customers it will be a great environment. They deserve the same respect and courtesy. You are a team. Establish the proper rapport. If you are happy with each other in turn your customers will be happier.
9. Give the customer your name and number
Give the customer your name and business number. Hand them a business card and if you do not have your own write your name and number on a piece of paper or someone else's card. This makes them feel as if they have a contact person just incase they have any questions. I
Starting a new job can feel like moving to a new country. Your language skills may be modest. You have little knowledge of the laws, let alone the customs and traditions of the society you are entering. All you have is a passport and the goodwill of management as you enter unfamiliar borders.1. Get to know your colleagues. Ask questions and listen to their answers. Get a sense of what is said and what is unsaid. You don’t need
4. Go the extra mile
If you have to do a little extra...DO IT!!! If a customer needs for you to check on something for them, and it's normally not your job, do it anyway (if you can). The customer will remember you, the business and will in turn tell others and they will certainly be a return customer.
5. Offer your Customer Options
If you have to say no, give them an option. If you just say NO, this is not satisfying to the customer, however if you give them an option, they are happy. For example... "We no longer carry that name brand of multi-vitamin with minerals but we do carry a new name that has all the same benefits and maybe even more". "Would you like to see it"?
6. Express Empathy
Always express empathy. There is a difference between empathy and sympathy. Sympathy is siding with the customer against the company or your co-worker. Empathy is feeling for the customer, listening, and understanding.
7. Treat your Customers as the most important part of your job
Your customers are the most important part of your job; they are your job. Without them you wouldn't be working. Treat them with respect and courtesy.
8. Treat your Co-Workers as customers
If you follow all the same steps with your co-workers, and treat them the same way as you do your customers it will be a great environment. They deserve the same respect and courtesy. You are a team. Establish the proper rapport. If you are happy with each other in turn your customers will be happier.
9. Give the customer your name and number
Give the customer your name and business number. Hand them a business card and if you do not have your own write your name and number on a piece of paper or someone else's card. This makes them feel as if they have a contact person just incase they have any questions.
With the recent drop in gas prices, should online retailers expect a cheery holiday sales forecast? According to the National Federation of Retailers (NRF) one-fifth of all retail sales in the United States occur during the holiday season. With the critical holiday shopping season upon us, many companies are gearing up for a busy and eventful holiday season.Although they expect holiday sales to be "subdued" this holiday seaso
5. Offer your Customer Options
If you have to say no, give them an option. If you just say NO, this is not satisfying to the customer, however if you give them an option, they are happy. For example... "We no longer carry that name brand of multi-vitamin with minerals but we do carry a new name that has all the same benefits and maybe even more". "Would you like to see it"?
6. Express Empathy
Always express empathy. There is a difference between empathy and sympathy. Sympathy is siding with the customer against the company or your co-worker. Empathy is feeling for the customer, listening, and understanding.
7. Treat your Customers as the most important part of your job
Your customers are the most important part of your job; they are your job. Without them you wouldn't be working. Treat them with respect and courtesy.
8. Treat your Co-Workers as customers
If you follow all the same steps with your co-workers, and treat them the same way as you do your customers it will be a great environment. They deserve the same respect and courtesy. You are a team. Establish the proper rapport. If you are happy with each other in turn your customers will be happier.
9. Give the customer your name and number
Give the customer your name and business number. Hand them a business card and if you do not have your own write your name and number on a piece of paper or someone else's card. This makes them feel as if they have a contact person just incase they have any questions.
These days its extremely difficult to distinguish between ethical and unethical advertising, the line between is so fine that the interpretation of it is ultimately left up to the consumer to make the decision. The closer the advertising pitch is to controversial, funnily enough, the more consumers find it appealing, get suckered in and after its too late realise the consequences. Blatant trickery in advertising in my opinion constitu
7. Treat your Customers as the most important part of your job
Your customers are the most important part of your job; they are your job. Without them you wouldn't be working. Treat them with respect and courtesy.
8. Treat your Co-Workers as customers
If you follow all the same steps with your co-workers, and treat them the same way as you do your customers it will be a great environment. They deserve the same respect and courtesy. You are a team. Establish the proper rapport. If you are happy with each other in turn your customers will be happier.
9. Give the customer your name and number
Give the customer your name and business number. Hand them a business card and if you do not have your own write your name and number on a piece of paper or someone else's card. This makes them feel as if they have a contact person just incase they have any questions.
In any major field of study, graduates usually have several career options to pursue. For examples, teachers may decide on educating elementary, middle school, high school, or college students; Law enforcers are patrol officers, prison guards, parole officers, or detectives. Likewise, Chef’s also have choices to make throughout his/her career. After experience in other venues of the culinary arts, a professional cook may have decided
9. Give the customer your name and number
Give the customer your name and business number. Hand them a business card and if you do not have your own write your name and number on a piece of paper or someone else's card. This makes them feel as if they have a contact person just incase they have any questions. It, also, makes them feel more secure.
10. Smile and use inflection on the phone
Smiling makes a world of difference even on the phone. Pay attention to what you do when you are on the phone. Your body language is also very important. They could hear if you're slouching in that chair. I know some people who keep a mirror by the phone and they have a sign that says, "smile" on it or have a picture with teeth smiling.
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