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AtricleZine - Who Comes First - The Customer or Employee?
Selling yourself during the interview – and during your career as a whole – is an important skill that you need to master.Some people don’t feel comfortable “bragging” about their accomplishments but it really can’t be considered bragging if you’ve done what you’re describing.Besides, there is a difference between openly bragging and simply describing your accompl
You are looking for attitudes in the workplace to become your career booster. You are possibly past your first year mark at work. You have somewhat learned the ropes of your position but you feel you are slowing down.So, what are some of the attitudes in the workplace that can help you get ahead at work? These are many positive attitudes that can help you do that. In fac
While most of our focus is rightly on customer needs, it may be useful to first stand back and look at the needs of the employees servicing them. Most customer complaints can probably be traced back to the attitude or competence of an employee. It follows then that if we have the right employees, doing the right things, we should enhance our customer satisfaction.
Asking employees to focus on the customer when they may be unhappy with the company is asking for trouble. I recently had a bank help desk employee agree with me that the Internet banking system was slow and inadequate. He later went on to tell me a lot more about the organizati
Most are familiar with hot air balloons but how many people know what a blimp is? A blimp is the fancy term for a balloon that is used in advertising campaigns. Still don’t know what it is?When you watch big sports events like the National Football League (NFL) Superbowl, do you see those big things floating in the air with the sponsors’ logo across it? Those are adverti
While most of our focus is rightly on customer needs, it may be useful to first stand back and look at the needs of the employees servicing them. Most customer complaints can probably be traced back to the attitude or competence of an employee. It follows then that if we have the right employees, doing the right things, we should enhance our customer satisfaction.
Asking employees to focus on the customer when they may be unhappy with the company is asking for trouble. I recently had a bank help desk employee agree with me that the Internet banking system was slow and inadequate. He later went on to tell me a lot more about the organizat
There was time when people use to go to their office in the traditional way, work for 8 hours and return back home to spend time with their family. Time has changed and so does the ways of working. People still go to their offices to manage daily business transactions, but today they manage their business with the help of new technology which is also moving with great speed. On
Asking employees to focus on the customer when they may be unhappy with the company is asking for trouble. I recently had a bank help desk employee agree with me that the Internet banking system was slow and inadequate. He later went on to tell me a lot more about the organizat
“Businesses with fewer than 20 employees have only a 37%chance of surviving four years (of business) and only a 9% chance of surviving 10 years. Restaurants only have a 20% chance of surviving 2 years. Of these failed business, only 10% of them close involuntarily due to bankruptcy and the remaining 90% close because the business was not successful, did not provide the level of
Asking employees to focus on the customer when they may be unhappy with the company is asking for trouble. I recently had a bank help desk employee agree with me that the Internet banking system was slow and inadequate. He later went on to tell me a lot more about the organizat
When you surf the Internet, your IP address and your location can be found. These are some of the most important data, through which other valuable information can be also discovered: name, address and even your social security number. This exposes you to hackers and you can also be a target of many advertising agencies. These are some of the many reasons why free anonymous web
Why do organizations let disgruntled employees loose on valuable customers? Probably because they don't know they are disgruntled, and maybe because no one has thought through the consequences.
Addressing the key issues important to staff is a good starting point. Do they feel they belong to a team which is going somewhere? Do they know exactly what is expected of them and receive feedback and appropriate rewards based on performance? Do they have a future and are they growing in the way they want to?
Once you have the basics in place to improve levels of staff satisfaction and retention, you can focus on the customer by ensuring that customer service is a key result area of the jobs that deal with them. With a small investment in time,
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